myCOMPASS Mobile App available now

The myCOMPASS PA online app is now available for download on the Apple and Google Play app stores for use on iPhones and Android smartphones.

Among other features, myCOMPASS PA will allow individuals to take photos of necessary documents and upload them directly to their case files through a secure, safe environment. Other key features include:

  • Users will be able to view benefits details after logging in to their myCOMPASS account;

  • Individuals can view their processing status of their applications; and

  • Update case-related information such as address, phone number, email address, and voter registration.

In the two weeks after it launched in the Apple store, 4,669 users downloaded the app with 13,680 clients viewing the status of their benefits, 1,568 documents were uploaded, and the app received a 5-star rating. myCOMPASS PA is estimated to save an average of $3.2 million per year by reducing mail processing time, manual information entry, call center calls, postage and printing.