Troubleshooting PUA claims: How to reopen/reactivate a PUA claim

How to reopen/reactivate a PUA claim:

  • Log in to your dashboard
  • Select “File for Weekly Benefits”

  • Then select “File Your Weekly Certification to Continue Your Claim”
  • You will see the message “You currently have a claim established however it is inactive.”

  • Click on “here.”
  • It will seem as if you are opening a new claim. The system knows you are only attempting to reopen the claim you already have established.
  • Click Next.
  • You will see the Welcome to Pennsylvania’s Pandemic Unemployment Portal Page.
  • Click next.
  • The next eight pages are pre-populated based on your initial claim information. You will click next after verifying the information is correct on each page. If it is not correct, you should make updates at this time.

    Note: This includes things such as your email, address, date of birth, education information and employment status.

  • You will also be asked the COVID questions.

  • If you reported that you are self-employed, the system will ask for you 2020 wages. This is an error. You should enter all 0s for those wages.

  • You will also need to answer if you have worked since you last filed for weeks. If you have worked, you must click the “I have worked since my last filing” and enter your employment information.

  • The system will then ask if you would like to review you claim. At this time, you can review your claim to make any changes or you can click next to move to the next page.

  • Continue through the remaining screens to certify you would like to file your claim. The system will recognize this as a reopen.

    A reopen is only effective the Sunday of the week you request the reopen.

    For instance: Reopen completed Jan. 26, 2021. The effective date of your reopen is Jan. 24, 2021. This means you cannot file for CWE Jan. 30, 2021 UNTIL Jan. 31, 2021.

    If you attempt to file before Jan. 31, 2021, you will see this message: