Snyder urges unhappy customers to review Pa.’s Broadband Bill of Rights

Official PUC complaint form also posted on her website for easy printing

HARRISBURG, April 25 – Providing a tool to those dissatisfied with their internet service, state Rep. Pam Snyder has posted the Pennsylvania Broadband Bill of Rights on her state website, along with the form needed to file an official complaint with the state Public Utility Commission.

Snyder, D-Greene/Fayette/Washington, said she’s providing the documents – available in the “Featured News” section at www.pahouse.com/Snyder -- because many residents aren’t aware of their rights to quality broadband or the method of lodging a complaint against their service provider.

“Few people know that under state law, they have the right to request and receive quality broadband from their local telephone company – and even fewer know that they can file an official complaint if that service is inadequate,” Snyder said. “These documents explain everything, including the state’s broadband upload and download speed requirements, and I’m making them available on my website as a public service.”

Section 8 of the Broadband Bill of Rights, as posted on Snyder’s website, includes the PUC contacts (www.puc.pa.gov/filing_resources/filing_complaints.aspx) that can be used to file informal complaints and inquiries, as well as formal complaints. Section 9 includes contacts for filing additional complaints to either the Office of Consumer Advocate (www.oca.state.pa.us) or the Office of Small Business Advocate (www.osba.pa.gov/Pages/default.aspx).  

“I urge everyone who is having problems with their broadband to take these actions, particularly with the PUC, because we all know that the squeaky wheel gets the oil,” Snyder said. “You are entitled to have broadband that meets the state’s minimum requirements, but if you’re not getting that or are unsatisfied, here’s your chance to lodge your complaint.”

For the past two years, Snyder and her partner in the push for expanded rural broadband, state Rep. Kristin Phillips-Hill, R-York, have led the fight to bring reliable high-speed internet to underserved and unserved rural Pennsylvania. Their four-part legislative package to accomplish this is moving through the General Assembly, and their effort recently was endorsed by the Pennsylvania Farm Bureau.