New Senior Key ID Applications:

SEPTA continues to work through ongoing challenges related to a serious malware attack that has disabled a number of Information Technology systems, including the web portal that legislative offices use to sign seniors up for the SEPTA Key Senior ID Card.  We know how important this program is to your constituents and greatly appreciate your patience as we work to harden our IT infrastructure and restore functionality. 

In-person applications for new Key Senior and Reduced Fare Cards continue to be taken each weekday at SEPTA headquarters.  To maintain proper social distancing, appointments must be scheduled in advance (walk-ins will not be accepted). 

+ Call to Schedule: 215-580-7145 (press 6 in the main menu) 

+ Times: Monday through Friday -- 8:00 AM -- 12:00 PM & 1:00 PM -- 5:00 PM 

+ Location: SEPTA Headquarters, Lower Lobby, 1234 Market Street, Philadelphia, PA 19107 
 

Replacement Cards:

In order to receive a replacement Key card, you will need to write your name, address, telephone number, and date of birth on a note and mail in with a check or money order to

SEPTA 
PO Box 824833
Philadelphia, Pa 19182-4833

The cost of a first-time replacement card is $5.  If you have previously had a replacement card the second replacement is $25.  If you are unsure of how many replacement cards you have already received, you can call 1-855-567-3782 to have them confirm.